At Solorfit, your satisfaction is our priority. We understand that sometimes products may not meet your expectations or may encounter unforeseen issues. That's why we've crafted a comprehensive Return and Refund Policy to ensure your peace of mind when shopping with us. 

Easy Returns Within 30 Days

If you're not completely satisfied with your purchase, you have the flexibility to return the product within 30 days of the delivery date for a full refund. No hassle, no questions asked. Your satisfaction is what matters most to us.

Quality Assurance

We take pride in the quality of our products, but we understand that occasionally issues may arise. If you encounter any manufacturing flaws or damages due to shipping, please reach out to us within 24 to 48 hours of receiving your order.

Our team will work closely with you to identify the best course of action, ensuring your concerns are promptly addressed.

Swift Refund Processing

Once your return is received and verified by our Solorfit finance team, we'll expedite the refund process. You can expect your refund to be processed within 5 business days from the date we receive your return in our warehouse.

We value your time and aim to make the refund process as seamless as possible.

No Restocking Fees

We don't impose any restocking fees on returned products. Your satisfaction matters most, and we want to make the return process as straightforward as possible for you.

Order Modifications and Cancellations

We understand that circumstances may change, which is why we offer a 24-hour window for order modifications or cancellations. Simply reach out to us, and if your order hasn't entered the fulfilment process, we'll accommodate your request without any hassle.

Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging.

Return Instructions

1. Return Notification: To initiate a return, contact our customer service at info@solorfit.com with your order number and a detailed reason for the return.
2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

1. Safely pack the item in the original packaging with all labels and tags still attached.
2. Include the return authorization form and any necessary supporting documents or images.
3. Download and print the return label from the link provided in our email.

Return Costs
Customers are responsible for return shipping costs unless the item is defective or not as described. In such cases, Solorfit will cover the return shipping costs.

Dedicated Customer Support

Our dedicated Customer Service Team is here to assist you every step of the way. Whether you have questions about returns, need assistance with an exchange, or want to inquire about your order, we're just an email away.

• Email: info@solorfit.com  
• Phone: +447365 644348
• Operating Hours: Monday - Friday: 09:00 - 17:00 (GMT+00:00)
• Estimated Return Costs: 15 - 25 GBP

At Solorfit, we're committed to providing you with exceptional products and service. Your satisfaction is our top priority, and we're here to ensure your good shopping experience with us.

So, shop with confidence knowing that we've got you covered every step of the way.